For health and safety reasons, we cannot accept returns, especially of opened bottles (broken seals). If unopened (sealed)/unused, we recommend that customers donate their purchase to those who may need it like cancer warriors (looking for organic products for their hair). Either way, we’re are happy to refund your purchase. Within 14 days of purchase, customers must email us at info@criahair.com with their concerns and/or to receive their refund. Thank you!